Shipping Policy
Shipment processing time
The shipping time is around 3-6 business days. We will process orders during 1-2 days in business days, it may be a little delay during the holiday. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. Free shipping on all orders over $99.
US Warehouse
US warehouse located in the United States supports to most states of the US excluding Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Northern Mariana Islands, Marshall Islands.
EU Warehouse
EU warehouse located in Germany supports shipping to most of the EU countries. Qualify for free shipping on all orders over $99 from the EU warehouse to Germany, France, Spain, Denmark, Sweden, Finland, Belgium, Portugal, Italy, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Croatia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Czech Republic, Estonia, Greece.
Please note that some islands may not ship.
Product Pricing: All prices are subject to change without notice.
Product Specifications: All product descriptions and specifications are subject to change without notice.
Damaged Shipments
Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before a refund or replacement can occur. You’d better take some pictures to show us so that we can confirm the specific details more directly.
How to Track Your Order
Tracking information can be found under Orders in Account at the top left-hand side of the order page or in the email associated with the account in which the order was made.
Notice:
We process orders normally on weekdays. We hope that you can understand that orders may not be processed in time on weekends.
You can also take your time to contact us via: info@lokithorshop.com